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{"id":8847084650649,"title":"MLILY SereneLux 5 Zone Hybrid MATTRESS - FIRM","handle":"mlily-serenelux-5-zone-hybrid-mattress-firm","description":"MLILY SERENELUX COLLECTION\n\nBalanced Medium Comfort with 5-Zone Hybrid Support\n\nA balanced 28cm hybrid mattress combining an Adaptive Smart Cover, gel-infused AirFoam, gel-infused memory foam and responsive five-zone pocket spring support.\n\nMedium Hybrid Comfort 5-Zone Pocket Spring Support Removable Washable Cover\n\nBALANCED COMFORT · RESPONSIVE 5-ZONE SUPPORT\n\nMLILY SereneLux 5 Zone Hybrid Medium Mattress\n\nThe MLILY SereneLux Medium Mattress is designed for sleepers who prefer a balanced combination of cushioning, body contouring and responsive support. Its Adaptive Smart Cover and gel-infused foam layers provide comfortable surface cushioning, while the five-zone pocket spring system creates a stable and supportive foundation.\n\nWhy You’ll Love It\nBalanced Medium Comfort\n\nDesigned to provide a versatile middle-ground feel with moderate cushioning, gradual contouring and stable underlying support.\n\nAdaptive Smart Cover\n\nThe pale-blue Adaptive Smart Cover is designed to respond to body heat and moisture, supporting a more balanced and comfortable sleep surface.\n\nGel-Infused AirFoam\n\nGel-infused AirFoam provides responsive surface cushioning while supporting heat movement through the upper comfort layers.\n\nGel-Infused Memory Foam\n\nThe memory foam layer responds gradually to pressure and provides moderate contouring around the shoulders, hips and other contact areas.\n\n5-Zone Pocket Spring Support\n\nThe spring system is divided into five support zones to provide different levels of response across key areas of the mattress.\n\nIndividually Responsive Springs\n\nPocketed springs respond more independently to pressure and movement than a traditional interconnected spring system.\n\nReduced Partner Disturbance\n\nThe combination of pocket springs and foam comfort layers helps absorb everyday movement and limit motion travelling across the mattress.\n\nResponsive Movement\n\nThe spring-supported construction makes changing sleeping positions easier than on many slower-responding all-foam mattresses.\n\nFoam-Box Edge Support\n\nThe foam-box construction helps provide a more stable perimeter around the mattress and supports the usable sleeping surface.\n\nRemovable Washable Cover\n\nThe outer cover can be removed and machine washed according to the manufacturer’s care instructions.\n\n28cm Mattress Profile\n\nThe approximately 28cm profile accommodates multiple comfort layers and a substantial hybrid support system.\n\nVersatile Everyday Comfort\n\nThe Medium comfort level may suit sleepers who do not want an excessively soft or strongly firm mattress.\n\nMattress Construction\nComfort feel Medium\nMattress type Hybrid Foam \u0026amp; Pocket Spring Mattress\nMattress height Approximately 28cm\nCover technology Adaptive Smart Cover\nUpper comfort layer Gel-Infused AirFoam\nContouring comfort layer Gel-Infused Memory Foam\nSupport system 5-Zone Foam Box Hybrid Base\nSpring system Individually Pocketed Springs\nOuter cover Removable Cover\nCover care Machine Washable\nAvailable comfort levels Plush, Medium \u0026amp; Firm\nAvailable sizes Long Single, King Single, Double, Queen \u0026amp; King\nPlease note: Medium describes a balanced comfort feel combining moderate cushioning with responsive underlying support. Mattress comfort is subjective and may vary according to body weight, sleeping position, room temperature, bed base and personal preference. This listing includes the mattress only.\nChoosing the SereneLux Medium\n\nThe SereneLux Medium may suit sleepers who want a balanced combination of surface cushioning, moderate body contouring and responsive pocket spring support.\n\nIts versatile comfort level may appeal to couples, combination sleepers and customers who do not want the deeper sink-in of a Plush mattress or the stronger surface stability of a Firm mattress.\n\nSereneLux Medium vs Plush\n\nThe Medium version provides a more balanced and stable sleeping surface than the SereneLux Plush, with less noticeable sink-in and more moderate body contouring.\n\nThe Plush version emphasises deeper cushioning and a softer, more enveloping comfort feel, while the Medium version provides a more versatile balance of cushioning and support.\n\nSereneLux Medium vs Firm\n\nThe Medium version provides more surface cushioning and contouring than the SereneLux Firm while retaining stable underlying support.\n\nThe Firm version offers reduced sink-in and a stronger surface feel, while the Medium version provides a softer and more adaptable comfort response.\n\nMedium Hybrid Comfort\n\nA medium hybrid mattress combines moderate foam cushioning with responsive spring support. The foam layers provide gradual contouring, while the pocket spring system supports movement and underlying stability.\n\nCompared with an all-foam mattress, the SereneLux Hybrid generally provides greater responsiveness and easier movement across the sleeping surface.\n\nPlush vs Medium vs Firm\n\nThe three SereneLux comfort options use a similar hybrid structure but provide different levels of cushioning and surface stability.\n\nPlush: deeper cushioning with softer and more noticeable body contouring.\n\nMedium: balanced cushioning with responsive and versatile support.\n\nFirm: reduced sink-in with a stronger and more stable surface feel.\n\n5-Zone Support System\n\nThe five-zone support system is designed to provide different levels of response across key areas of the mattress rather than using the same spring feel from head to toe.\n\nThe amount of support experienced will vary depending on body weight, sleeping position and where the sleeper rests on the mattress.\n\nReduced Partner Disturbance\n\nIndividually pocketed springs respond more independently than a connected spring system, while the foam layers absorb a significant amount of everyday movement.\n\nThis may help reduce movement felt across the opposite side of the mattress, although complete motion isolation cannot be guaranteed.\n\nBefore Ordering\n\nPlease confirm your preferred comfort level, mattress size, delivery postcode and bed-base compatibility before ordering. Medium is a general comfort guide and will not feel identical to every sleeper.\n\nCustomers changing from a Plush mattress may find the SereneLux Medium more stable and less deeply cushioned. Customers changing from a Firm mattress may find it softer and more contouring.\n\nFor hygiene reasons, mattresses that have been opened, unwrapped, slept on or used are generally not eligible for change-of-mind returns.\n\nDelivery Information\n\nMLILY mattresses are generally prepared for dispatch within approximately 2–7 business days, subject to mattress size, stock availability, supplier schedules and delivery location.\n\nDelivery is available throughout Melbourne metropolitan areas, major Australian metropolitan locations and selected regional areas. Customers should confirm delivery availability and applicable charges for their postcode before ordering.\n\nMattress Care\n\nUse the mattress on a flat, stable, suitably supportive and ventilated bed base. Rotate the mattress regularly according to MLILY’s care instructions to help distribute normal wear.\n\nDo not flip the mattress unless specifically instructed by the manufacturer. Use a suitable mattress protector and keep the mattress clean, dry and adequately ventilated.\n\nFollow the manufacturer’s care label before removing or washing the outer cover. Make sure the cover is completely dry before refitting it to the mattress.\n\nPeriodically check that the bed frame, slats and centre supports remain secure, level and compatible with the mattress.","published_at":"2026-08-02T11:14:55+10:00","created_at":"2026-08-02T11:14:55+10:00","vendor":"Mlily","type":"","tags":["Mlily mattress"],"price":109900,"price_min":109900,"price_max":174900,"available":true,"price_varies":true,"compare_at_price":239900,"compare_at_price_min":239900,"compare_at_price_max":339900,"compare_at_price_varies":true,"variants":[{"id":48430215594137,"title":"Long Single","option1":"Long Single","option2":null,"option3":null,"sku":null,"requires_shipping":true,"taxable":true,"featured_image":null,"available":true,"name":"MLILY SereneLux 5 Zone Hybrid MATTRESS - FIRM - Long Single","public_title":"Long Single","options":["Long Single"],"price":109900,"weight":40000,"compare_at_price":239900,"inventory_quantity":10,"inventory_management":"shopify","inventory_policy":"deny","barcode":null,"requires_selling_plan":false,"selling_plan_allocations":[],"quantity_rule":{"min":1,"max":null,"increment":1}},{"id":48430215626905,"title":"King Single","option1":"King Single","option2":null,"option3":null,"sku":null,"requires_shipping":true,"taxable":true,"featured_image":null,"available":true,"name":"MLILY SereneLux 5 Zone Hybrid MATTRESS - FIRM - King Single","public_title":"King Single","options":["King Single"],"price":124900,"weight":40000,"compare_at_price":259900,"inventory_quantity":9,"inventory_management":"shopify","inventory_policy":"deny","barcode":null,"requires_selling_plan":false,"selling_plan_allocations":[],"quantity_rule":{"min":1,"max":null,"increment":1}},{"id":48430215659673,"title":"Double","option1":"Double","option2":null,"option3":null,"sku":null,"requires_shipping":true,"taxable":true,"featured_image":null,"available":true,"name":"MLILY SereneLux 5 Zone Hybrid MATTRESS - FIRM - Double","public_title":"Double","options":["Double"],"price":139900,"weight":40000,"compare_at_price":279900,"inventory_quantity":9,"inventory_management":"shopify","inventory_policy":"deny","barcode":null,"requires_selling_plan":false,"selling_plan_allocations":[],"quantity_rule":{"min":1,"max":null,"increment":1}},{"id":48430215692441,"title":"Queen","option1":"Queen","option2":null,"option3":null,"sku":null,"requires_shipping":true,"taxable":true,"featured_image":null,"available":true,"name":"MLILY SereneLux 5 Zone Hybrid MATTRESS - FIRM - Queen","public_title":"Queen","options":["Queen"],"price":149900,"weight":40000,"compare_at_price":299900,"inventory_quantity":9,"inventory_management":"shopify","inventory_policy":"deny","barcode":null,"requires_selling_plan":false,"selling_plan_allocations":[],"quantity_rule":{"min":1,"max":null,"increment":1}},{"id":48430215725209,"title":"King","option1":"King","option2":null,"option3":null,"sku":null,"requires_shipping":true,"taxable":true,"featured_image":null,"available":true,"name":"MLILY SereneLux 5 Zone Hybrid MATTRESS - FIRM - King","public_title":"King","options":["King"],"price":174900,"weight":40000,"compare_at_price":339900,"inventory_quantity":9,"inventory_management":"shopify","inventory_policy":"deny","barcode":null,"requires_selling_plan":false,"selling_plan_allocations":[],"quantity_rule":{"min":1,"max":null,"increment":1}}],"images":["\/\/comfortforall.com.au\/cdn\/shop\/files\/396316fd-a311-4b92-b5f5-6857e22d1f21.png?v=1785632786"],"featured_image":"\/\/comfortforall.com.au\/cdn\/shop\/files\/396316fd-a311-4b92-b5f5-6857e22d1f21.png?v=1785632786","options":["Size"],"media":[{"alt":"MLILY SereneLux 5 Zone Hybrid Mattress","id":36901750571161,"position":1,"preview_image":{"aspect_ratio":1.333,"height":1086,"width":1448,"src":"\/\/comfortforall.com.au\/cdn\/shop\/files\/396316fd-a311-4b92-b5f5-6857e22d1f21.png?v=1785632786"},"aspect_ratio":1.333,"height":1086,"media_type":"image","src":"\/\/comfortforall.com.au\/cdn\/shop\/files\/396316fd-a311-4b92-b5f5-6857e22d1f21.png?v=1785632786","width":1448}],"requires_selling_plan":false,"selling_plan_groups":[],"content":"MLILY SERENELUX COLLECTION\n\nBalanced Medium Comfort with 5-Zone Hybrid Support\n\nA balanced 28cm hybrid mattress combining an Adaptive Smart Cover, gel-infused AirFoam, gel-infused memory foam and responsive five-zone pocket spring support.\n\nMedium Hybrid Comfort 5-Zone Pocket Spring Support Removable Washable Cover\n\nBALANCED COMFORT · RESPONSIVE 5-ZONE SUPPORT\n\nMLILY SereneLux 5 Zone Hybrid Medium Mattress\n\nThe MLILY SereneLux Medium Mattress is designed for sleepers who prefer a balanced combination of cushioning, body contouring and responsive support. Its Adaptive Smart Cover and gel-infused foam layers provide comfortable surface cushioning, while the five-zone pocket spring system creates a stable and supportive foundation.\n\nWhy You’ll Love It\nBalanced Medium Comfort\n\nDesigned to provide a versatile middle-ground feel with moderate cushioning, gradual contouring and stable underlying support.\n\nAdaptive Smart Cover\n\nThe pale-blue Adaptive Smart Cover is designed to respond to body heat and moisture, supporting a more balanced and comfortable sleep surface.\n\nGel-Infused AirFoam\n\nGel-infused AirFoam provides responsive surface cushioning while supporting heat movement through the upper comfort layers.\n\nGel-Infused Memory Foam\n\nThe memory foam layer responds gradually to pressure and provides moderate contouring around the shoulders, hips and other contact areas.\n\n5-Zone Pocket Spring Support\n\nThe spring system is divided into five support zones to provide different levels of response across key areas of the mattress.\n\nIndividually Responsive Springs\n\nPocketed springs respond more independently to pressure and movement than a traditional interconnected spring system.\n\nReduced Partner Disturbance\n\nThe combination of pocket springs and foam comfort layers helps absorb everyday movement and limit motion travelling across the mattress.\n\nResponsive Movement\n\nThe spring-supported construction makes changing sleeping positions easier than on many slower-responding all-foam mattresses.\n\nFoam-Box Edge Support\n\nThe foam-box construction helps provide a more stable perimeter around the mattress and supports the usable sleeping surface.\n\nRemovable Washable Cover\n\nThe outer cover can be removed and machine washed according to the manufacturer’s care instructions.\n\n28cm Mattress Profile\n\nThe approximately 28cm profile accommodates multiple comfort layers and a substantial hybrid support system.\n\nVersatile Everyday Comfort\n\nThe Medium comfort level may suit sleepers who do not want an excessively soft or strongly firm mattress.\n\nMattress Construction\nComfort feel Medium\nMattress type Hybrid Foam \u0026amp; Pocket Spring Mattress\nMattress height Approximately 28cm\nCover technology Adaptive Smart Cover\nUpper comfort layer Gel-Infused AirFoam\nContouring comfort layer Gel-Infused Memory Foam\nSupport system 5-Zone Foam Box Hybrid Base\nSpring system Individually Pocketed Springs\nOuter cover Removable Cover\nCover care Machine Washable\nAvailable comfort levels Plush, Medium \u0026amp; Firm\nAvailable sizes Long Single, King Single, Double, Queen \u0026amp; King\nPlease note: Medium describes a balanced comfort feel combining moderate cushioning with responsive underlying support. Mattress comfort is subjective and may vary according to body weight, sleeping position, room temperature, bed base and personal preference. This listing includes the mattress only.\nChoosing the SereneLux Medium\n\nThe SereneLux Medium may suit sleepers who want a balanced combination of surface cushioning, moderate body contouring and responsive pocket spring support.\n\nIts versatile comfort level may appeal to couples, combination sleepers and customers who do not want the deeper sink-in of a Plush mattress or the stronger surface stability of a Firm mattress.\n\nSereneLux Medium vs Plush\n\nThe Medium version provides a more balanced and stable sleeping surface than the SereneLux Plush, with less noticeable sink-in and more moderate body contouring.\n\nThe Plush version emphasises deeper cushioning and a softer, more enveloping comfort feel, while the Medium version provides a more versatile balance of cushioning and support.\n\nSereneLux Medium vs Firm\n\nThe Medium version provides more surface cushioning and contouring than the SereneLux Firm while retaining stable underlying support.\n\nThe Firm version offers reduced sink-in and a stronger surface feel, while the Medium version provides a softer and more adaptable comfort response.\n\nMedium Hybrid Comfort\n\nA medium hybrid mattress combines moderate foam cushioning with responsive spring support. The foam layers provide gradual contouring, while the pocket spring system supports movement and underlying stability.\n\nCompared with an all-foam mattress, the SereneLux Hybrid generally provides greater responsiveness and easier movement across the sleeping surface.\n\nPlush vs Medium vs Firm\n\nThe three SereneLux comfort options use a similar hybrid structure but provide different levels of cushioning and surface stability.\n\nPlush: deeper cushioning with softer and more noticeable body contouring.\n\nMedium: balanced cushioning with responsive and versatile support.\n\nFirm: reduced sink-in with a stronger and more stable surface feel.\n\n5-Zone Support System\n\nThe five-zone support system is designed to provide different levels of response across key areas of the mattress rather than using the same spring feel from head to toe.\n\nThe amount of support experienced will vary depending on body weight, sleeping position and where the sleeper rests on the mattress.\n\nReduced Partner Disturbance\n\nIndividually pocketed springs respond more independently than a connected spring system, while the foam layers absorb a significant amount of everyday movement.\n\nThis may help reduce movement felt across the opposite side of the mattress, although complete motion isolation cannot be guaranteed.\n\nBefore Ordering\n\nPlease confirm your preferred comfort level, mattress size, delivery postcode and bed-base compatibility before ordering. Medium is a general comfort guide and will not feel identical to every sleeper.\n\nCustomers changing from a Plush mattress may find the SereneLux Medium more stable and less deeply cushioned. Customers changing from a Firm mattress may find it softer and more contouring.\n\nFor hygiene reasons, mattresses that have been opened, unwrapped, slept on or used are generally not eligible for change-of-mind returns.\n\nDelivery Information\n\nMLILY mattresses are generally prepared for dispatch within approximately 2–7 business days, subject to mattress size, stock availability, supplier schedules and delivery location.\n\nDelivery is available throughout Melbourne metropolitan areas, major Australian metropolitan locations and selected regional areas. Customers should confirm delivery availability and applicable charges for their postcode before ordering.\n\nMattress Care\n\nUse the mattress on a flat, stable, suitably supportive and ventilated bed base. Rotate the mattress regularly according to MLILY’s care instructions to help distribute normal wear.\n\nDo not flip the mattress unless specifically instructed by the manufacturer. Use a suitable mattress protector and keep the mattress clean, dry and adequately ventilated.\n\nFollow the manufacturer’s care label before removing or washing the outer cover. Make sure the cover is completely dry before refitting it to the mattress.\n\nPeriodically check that the bed frame, slats and centre supports remain secure, level and compatible with the mattress."}
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MLILY SereneLux 5 Zone Hybrid MATTRESS - FIRM

Product Description
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$1,099.00 $2,399.00
Maximum quantity available reached.
MLILY SERENELUX COLLECTION Balanced Medium Comfort with 5-Zone Hybrid Support A balanced 28cm hybrid mattress combining an Adaptive Smart Cover, gel-infused AirFoam, gel-infused memory foam and responsive five-zone pocket spring support. Medium Hybrid Comfort 5-Zone Pocket Spring Support Removable Washable Cover BALANCED COMFORT · RESPONSIVE 5-ZONE SUPPORT MLILY SereneLux 5 Zone Hybrid Medium Mattress The MLILY SereneLux Medium Mattress is designed for sleepers who prefer a balanced combination of cushioning, body contouring and responsive support. Its Adaptive Smart Cover and gel-infused foam layers provide comfortable surface cushioning, while the five-zone pocket spring system creates a stable and supportive foundation. Why You’ll Love It Balanced Medium Comfort Designed to provide a versatile middle-ground feel with moderate cushioning, gradual contouring and stable underlying support. Adaptive Smart Cover The pale-blue Adaptive Smart Cover is designed to respond to body heat and moisture, supporting a more balanced and comfortable sleep surface. Gel-Infused AirFoam Gel-infused AirFoam provides responsive surface cushioning while supporting heat movement through the upper comfort layers. Gel-Infused Memory Foam The memory foam layer responds gradually to pressure and provides moderate contouring around the shoulders, hips and other contact areas. 5-Zone Pocket Spring Support The spring system is divided into five support zones to provide different levels of response across key areas of the mattress. Individually Responsive Springs Pocketed springs respond more independently to pressure and movement than a traditional interconnected spring system. Reduced Partner Disturbance The combination of pocket springs and foam comfort layers helps absorb everyday movement and limit motion travelling across the mattress. Responsive Movement The spring-supported construction makes changing sleeping positions easier than on many slower-responding all-foam mattresses. Foam-Box Edge Support The foam-box construction helps provide a more stable perimeter around the mattress and supports the usable sleeping surface. Removable Washable Cover The outer cover can be removed and machine washed according to the manufacturer’s care instructions. 28cm Mattress Profile The approximately 28cm profile accommodates multiple comfort layers and a substantial hybrid support system. Versatile Everyday Comfort The Medium comfort level may suit sleepers who do not want an excessively soft or strongly firm mattress. Mattress Construction Comfort feel Medium Mattress type Hybrid Foam & Pocket Spring Mattress Mattress height Approximately 28cm Cover technology Adaptive Smart Cover Upper comfort layer Gel-Infused AirFoam Contouring comfort layer Gel-Infused Memory Foam Support system 5-Zone Foam Box Hybrid Base Spring system Individually Pocketed Springs Outer cover Removable Cover Cover care Machine Washable Available comfort levels Plush, Medium & Firm Available sizes Long Single, King Single, Double, Queen & King Please note: Medium describes a balanced comfort feel combining moderate cushioning with responsive underlying support. Mattress comfort is subjective and may vary according to body weight, sleeping position, room temperature, bed base and personal preference. This listing includes the mattress only. Choosing the SereneLux Medium The SereneLux Medium may suit sleepers who want a balanced combination of surface cushioning, moderate body contouring and responsive pocket spring support. Its versatile comfort level may appeal to couples, combination sleepers and customers who do not want the deeper sink-in of a Plush mattress or the stronger surface stability of a Firm mattress. SereneLux Medium vs Plush The Medium version provides a more balanced and stable sleeping surface than the SereneLux Plush, with less noticeable sink-in and more moderate body contouring. The Plush version emphasises deeper cushioning and a softer, more enveloping comfort feel, while the Medium version provides a more versatile balance of cushioning and support. SereneLux Medium vs Firm The Medium version provides more surface cushioning and contouring than the SereneLux Firm while retaining stable underlying support. The Firm version offers reduced sink-in and a stronger surface feel, while the Medium version provides a softer and more adaptable comfort response. Medium Hybrid Comfort A medium hybrid mattress combines moderate foam cushioning with responsive spring support. The foam layers provide gradual contouring, while the pocket spring system supports movement and underlying stability. Compared with an all-foam mattress, the SereneLux Hybrid generally provides greater responsiveness and easier movement across the sleeping surface. Plush vs Medium vs Firm The three SereneLux comfort options use a similar hybrid structure but provide different levels of cushioning and surface stability. Plush: deeper cushioning with softer and more noticeable body contouring. Medium: balanced cushioning with responsive and versatile support. Firm: reduced sink-in with a stronger and more stable surface feel. 5-Zone Support System The five-zone support system is designed to provide different levels of response across key areas of the mattress rather than using the same spring feel from head to toe. The amount of support experienced will vary depending on body weight, sleeping position and where the sleeper rests on the mattress. Reduced Partner Disturbance Individually pocketed springs respond more independently than a connected spring system, while the foam layers absorb a significant amount of everyday movement. This may help reduce movement felt across the opposite side of the mattress, although complete motion isolation cannot be guaranteed. Before Ordering Please confirm your preferred comfort level, mattress size, delivery postcode and bed-base compatibility before ordering. Medium is a general comfort guide and will not feel identical to every sleeper. Customers changing from a Plush mattress may find the SereneLux Medium more stable and less deeply cushioned. Customers changing from a Firm mattress may find it softer and more contouring. For hygiene reasons, mattresses that have been opened, unwrapped, slept on or used are generally not eligible for change-of-mind returns. Delivery Information MLILY mattresses are generally prepared for dispatch within approximately 2–7 business days, subject to mattress size, stock availability, supplier schedules and delivery location. Delivery is available throughout Melbourne metropolitan areas, major Australian metropolitan locations and selected regional areas. Customers should confirm delivery availability and applicable charges for their postcode before ordering. Mattress Care Use the mattress on a flat, stable, suitably supportive and ventilated bed base. Rotate the mattress regularly according to MLILY’s care instructions to help distribute normal wear. Do not flip the mattress unless specifically instructed by the manufacturer. Use a suitable mattress protector and keep the mattress clean, dry and adequately ventilated. Follow the manufacturer’s care label before removing or washing the outer cover. Make sure the cover is completely dry before refitting it to the mattress. Periodically check that the bed frame, slats and centre supports remain secure, level and compatible with the mattress.

At Comfort For All, we want customers to receive products that are of acceptable quality, match their description and are suitable for their intended purpose.

 

Change-of-Mind Returns

Comfort For All does not generally provide refunds or exchanges where a customer:

  • Changes their mind
  • Selects the incorrect size, colour, model or comfort level
  • Decides that the product is no longer required
  • Does not like the feel or appearance of a product that matches its description

Customers are responsible for reviewing all product descriptions, dimensions, comfort information, colours, delivery requirements and access measurements before placing an order.

For hygiene reasons, mattresses, mattress toppers, pillows, bedding and similar products that have been opened, unwrapped, slept on or used cannot be returned for change of mind.

This change-of-mind policy does not affect any rights relating to faulty, damaged, unsafe, incorrectly supplied or misdescribed products under the Australian Consumer Law.

 

Order Cancellations

Please contact us as soon as possible if you wish to cancel or change an order.

We will make reasonable efforts to stop the order before it is processed, manufactured, transferred or dispatched. However, cancellation is not guaranteed.

 

Orders Already Being Processed

If the supplier, manufacturer, warehouse or delivery carrier has already begun processing the order, reasonable costs already incurred may be deducted from the refund.

Any applicable cancellation costs will depend on the circumstances of the individual order.

 

Made-to-Order and Special-Order Products

Made-to-order, custom-made and specially ordered products may enter production shortly after an order is confirmed.

Once production or special ordering has commenced, cancellation may not be available.

Where a cancellation is accepted, reasonable costs already incurred by Comfort For All, the supplier or the manufacturer may be deducted from the refund. These costs will reflect the stage of production or order processing.

 

Orders Already Dispatched

Once an order has been dispatched, it generally cannot be cancelled as a standard order cancellation.

 

Damaged Products

Please inspect the product and its packaging as soon as reasonably possible after delivery.

If a product arrives damaged, please contact us promptly. Reporting visible transport damage within 48 hours helps us lodge a claim with the supplier or carrier efficiently, but this requested timeframe does not limit your rights under the Australian Consumer Law.

Please retain the product and all packaging until we advise you how the matter will be handled.

Do not dispose of, repair, assemble or alter a damaged product before receiving instructions from us, unless it is reasonably necessary for safety.

 

 

Faulty Products

If you believe a product is faulty, please contact Comfort For All directly.

The product may need to be inspected by Comfort For All, the manufacturer, an authorised representative or an independent service provider before the appropriate remedy can be determined.

We will aim to complete the assessment within a reasonable time and keep you informed where further information is required.

 

Comfort Preference and Mattress Feel

Mattress comfort is subjective.

Descriptions such as firm, medium, medium-firm and plush are general comfort guides rather than guarantees that every customer will experience the mattress in the same way.

A mattress feeling softer or firmer than expected does not necessarily mean that the mattress is faulty.

New mattresses may also require an adjustment period. 

 

Manufacturer Warranties

Many products sold by Comfort For All include a manufacturer’s warranty.

The applicable warranty period and conditions vary depending on the brand and product. Customers may be required to follow the manufacturer’s care, installation, rotation and support requirements.

A manufacturer’s warranty is provided in addition to, and does not replace or restrict, a customer’s rights under the Australian Consumer Law.

Customers may contact Comfort For All for assistance with a warranty claim. We may coordinate the claim with the manufacturer and request the information reasonably required to assess the issue.

 

Sale and Clearance Products

Sale, discounted and clearance products are not eligible for change-of-mind returns unless otherwise agreed in writing.

However, sale and clearance products remain covered by applicable consumer guarantees.

 

How to Make a Claim

To request a return, cancellation, repair, replacement or refund, please contact:

Comfort For All

Email: info@comfortforall.com.au
Phone: 0403 834 364

Please include:

  • Your full name
  • Order number
  • Product name and size
  • Date the issue was discovered
  • A clear description of the issue
  • Photographs or videos where relevant
  • The outcome you are requesting

Please do not send a product back until return instructions have been provided.

We will review your enquiry and respond as soon as reasonably possible.

Delivery Information

Comfort For All offers delivery for mattresses, bed frames and selected bedroom furniture to Melbourne metropolitan areas, major Australian metropolitan locations and selected regional areas.

Delivery availability, charges and estimated timeframes vary depending on the product, brand, size, stock location and delivery postcode.

For regional locations or products without an automatic delivery rate, please contact us with the product name and delivery postcode for a quote.


Before You Place Your Order

Please make sure that:

  • Your full delivery address and postcode are correct
  • Your email address and mobile number are current
  • You have checked that the product will fit through all doors, hallways, stairways and lifts

Incorrect or incomplete information may delay your delivery and may result in additional delivery charges.


Delivery Areas

Delivery is generally available to:

  • Melbourne metropolitan suburbs
  • Major Australian metropolitan areas
  • Selected regional locations

Not every product can be delivered to every postcode. Some mattresses and bulky furniture items may have restricted delivery areas because of their size, supplier location or carrier availability.


Delivery Charges

Delivery charges depend on:

  • Product type and size
  • Delivery postcode
  • Supplier or warehouse location
  • Number of items ordered
  • Delivery service level
  • Stairs, lifts and access requirements
  • Whether additional handling is required


Estimated Dispatch Times

The following timeframes are general estimates for an order to be prepared and dispatched:

Brand Estimated Dispatch Time
SleepMaker Approximately 5–10 business days
Slumbercare Approximately 5–10 business days
MLILY Approximately 2–7 business days

 

Some mattresses are manufactured or ordered specifically after the customer places an order. Dispatch times may therefore vary according to product availability, mattress size, supplier production schedules and seasonal demand.

The estimated dispatch time is not the same as the final delivery time.

Please refer to the individual product page for any product-specific estimate.


Delivery Scheduling

Once your order is ready, the appointed delivery carrier will contact you using the email address or telephone number provided with your order.

Delivery time windows are estimates and may be affected by traffic, weather, earlier deliveries and other circumstances outside the driver’s control.

Please do not dispose of your existing mattress or furniture, arrange tradespeople or take time away from work until your delivery date has been confirmed.


Delivery Delays

All dispatch and delivery dates are estimates unless expressly confirmed otherwise in writing.

Where we become aware of a significant delay, we will endeavour to provide updated information using the contact details associated with your order.

Nothing in this policy excludes or limits any rights or remedies available under the Australian Consumer Law.


Order Changes

Please contact us promptly if you need to change:

  • The delivery address
  • Contact information
  • Mattress size
  • Product selection
  • Delivery instructions

Once an order has entered production, been dispatched or been allocated to a carrier, changes may not be possible and additional costs may apply.

Order cancellations and returns are subject to our Returns & Exchanges Policy and your rights under the Australian Consumer Law.


Delivery Questions

For delivery availability, charges or estimated timeframes, please contact:

info@comfortforall.com.au

Please include:

  • Product name or website link
  • Required size
  • Suburb and postcode
  • Details of stairs, lifts or restricted access
  • Your preferred contact number

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