Returns & Exchanges

At Comfort For All, we want customers to receive products that are of acceptable quality, match their description and are suitable for their intended purpose.

Change-of-Mind Returns

Comfort For All does not generally provide refunds or exchanges where a customer:

• Changes their mind
• Selects the incorrect size, colour, model or comfort level
• Decides that the product is no longer required
• Does not like the feel or appearance of a product that matches its description

Customers are responsible for reviewing all product descriptions, dimensions, comfort information, colours, delivery requirements and access measurements before placing an order.

For hygiene reasons, mattresses, mattress toppers, pillows, bedding and similar products that have been opened, unwrapped, slept on or used cannot be returned for change of mind.

This change-of-mind policy does not affect any rights relating to faulty, damaged, unsafe, incorrectly supplied or misdescribed products under the Australian Consumer Law.

Order Cancellations

Please contact us as soon as possible if you wish to cancel or change an order.

We will make reasonable efforts to stop the order before it is processed, manufactured, transferred or dispatched. However, cancellation is not guaranteed.

Orders Already Being Processed

If the supplier, manufacturer, warehouse or delivery carrier has already begun processing the order, reasonable costs already incurred may be deducted from the refund.

Any applicable cancellation costs will depend on the circumstances of the individual order.

Made-to-Order and Special-Order Products

Made-to-order, custom-made and specially ordered products may enter production shortly after an order is confirmed.

Once production or special ordering has commenced, cancellation may not be available.

Where a cancellation is accepted, reasonable costs already incurred by Comfort For All, the supplier or the manufacturer may be deducted from the refund. These costs will reflect the stage of production or order processing.

Orders Already Dispatched

Once an order has been dispatched, it generally cannot be cancelled as a standard order cancellation.

Damaged Products

Please inspect the product and its packaging as soon as reasonably possible after delivery.

If a product arrives damaged, please contact us promptly. Reporting visible transport damage within 48 hours helps us lodge a claim with the supplier or carrier efficiently, but this requested timeframe does not limit your rights under the Australian Consumer Law.

Please retain the product and all packaging until we advise you how the matter will be handled.

Do not dispose of, repair, assemble or alter a damaged product before receiving instructions from us, unless it is reasonably necessary for safety.

Faulty Products

If you believe a product is faulty, please contact Comfort For All directly.

The product may need to be inspected by Comfort For All, the manufacturer, an authorised representative or an independent service provider before the appropriate remedy can be determined.

We will aim to complete the assessment within a reasonable time and keep you informed where further information is required.

Comfort Preference and Mattress Feel

Mattress comfort is subjective.

Descriptions such as firm, medium, medium-firm and plush are general comfort guides rather than guarantees that every customer will experience the mattress in the same way.

A mattress feeling softer or firmer than expected does not necessarily mean that the mattress is faulty.

New mattresses may also require an adjustment period. 

Manufacturer Warranties

Many products sold by Comfort For All include a manufacturer’s warranty.

The applicable warranty period and conditions vary depending on the brand and product. Customers may be required to follow the manufacturer’s care, installation, rotation and support requirements.

A manufacturer’s warranty is provided in addition to, and does not replace or restrict, a customer’s rights under the Australian Consumer Law.

Customers may contact Comfort For All for assistance with a warranty claim. We may coordinate the claim with the manufacturer and request the information reasonably required to assess the issue.

Sale and Clearance Products

Sale, discounted and clearance products are not eligible for change-of-mind returns unless otherwise agreed in writing.

However, sale and clearance products remain covered by applicable consumer guarantees.

How to Make a Claim

To request a return, cancellation, repair, replacement or refund, please contact:

Comfort For All

Email: info@comfortforall.com.au
Phone: 0403 834 364

Please include:

• Your full name
• Order number
• Product name and size
• Date the issue was discovered
• A clear description of the issue
• Photographs or videos where relevant
• The outcome you are requesting

Please do not send a product back until return instructions have been provided.

We will review your enquiry and respond as soon as reasonably possible.