Delivery Information

Comfort For All offers delivery for mattresses, bed frames and selected bedroom furniture to Melbourne metropolitan areas, major Australian metropolitan locations and selected regional areas.

Delivery availability, charges and estimated timeframes vary depending on the product, brand, size, stock location and delivery postcode.

For regional locations or products without an automatic delivery rate, please contact us with the product name and delivery postcode for a quote.

Before You Place Your Order

Please make sure that:

• Your full delivery address and postcode are correct
• Your email address and mobile number are current
• You have checked that the product will fit through all doors, hallways, stairways and lifts

Incorrect or incomplete information may delay your delivery and may result in additional delivery charges.

Delivery Areas

Delivery is generally available to:

• Melbourne metropolitan suburbs
• Major Australian metropolitan areas
• Selected regional locations

Not every product can be delivered to every postcode. Some mattresses and bulky furniture items may have restricted delivery areas because of their size, supplier location or carrier availability.

Delivery Charges

Delivery charges depend on:

• Product type and size
• Delivery postcode
• Supplier or warehouse location
• Number of items ordered
• Delivery service level
• Stairs, lifts and access requirements
• Whether additional handling is required

Estimated Dispatch Times

The following timeframes are general estimates for an order to be prepared and dispatched:

Some mattresses are manufactured or ordered specifically after the customer places an order. Dispatch times may therefore vary according to product availability, mattress size, supplier production schedules and seasonal demand.

The estimated dispatch time is not the same as the final delivery time.

Please refer to the individual product page for any product-specific estimate.

Delivery Scheduling

Once your order is ready, the appointed delivery carrier will contact you using the email address or telephone number provided with your order.

Delivery time windows are estimates and may be affected by traffic, weather, earlier deliveries and other circumstances outside the driver’s control.

Please do not dispose of your existing mattress or furniture, arrange tradespeople or take time away from work until your delivery date has been confirmed.

Delivery Delays

All dispatch and delivery dates are estimates unless expressly confirmed otherwise in writing.

Where we become aware of a significant delay, we will endeavour to provide updated information using the contact details associated with your order.

Nothing in this policy excludes or limits any rights or remedies available under the Australian Consumer Law.

Order Changes

Please contact us promptly if you need to change:

• The delivery address
• Contact information
• Mattress size
• Product selection
• Delivery instructions

Once an order has entered production, been dispatched or been allocated to a carrier, changes may not be possible and additional costs may apply.

Order cancellations and returns are subject to our Returns & Exchanges Policy and your rights under the Australian Consumer Law.

Delivery Questions

For delivery availability, charges or estimated timeframes, please contact:

info@comfortforall.com.au

Please include:

• Product name or website link
• Required size
• Suburb and postcode
• Details of stairs, lifts or restricted access
• Your preferred contact number